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FAQs


Who is Citroen Drive Europe?

Delwyn and Ranjeeta are your contacts at Citroen Drive Europe and we have a combined 30 years experience selling car leasing in Europe. You are in safe hands!

We are an Armstrong Motor Group company - and our sister company is Auto Distributors NZ Ltd, the Citroen importer for New Zealand.
 

What's the catch? The price seems too cheap!

There is no catch. As long as you are a NZ resident or passport holder you are eligible for a tax-free lease of a brand new 'all inclusive' Citroen or DS at a great price!
 

Can I drive in the UK and Ireland?

Yes* you can, but your steering wheel is on the wrong side. All vehicles are left-hand drive, even if you collect in London.
* Subject to change pending final Brexit outcome
 

Can I drive my Citroen anywhere in Europe?

You can drive through more than 40 countries in Europe. Click here for the full list.
 

How do I find out more about the size of each car?

We recommend you visit your nearest Citroen showroom if possible, with your suitcases, to ensure you choose the best vehicle for your needs. Alternatively, give us a call and we will talk you through the options. 

It is important to pre-book the right size, and if you need a manual or automatic, as you are unable to change your vehicle on arrival.
 

If I want to stay for longer - how do I extend my lease?

Click here for the process and pricing to extend your lease.
 

Should I book a petrol or a diesel?

This depends on the vehicle price, fuel consumption rate of each vehicle and duration of your lease. Refer to the appropriate vehicle page on this website for the model you are considering for more advice.
 

What is the insurance excess?

There is no excess!

And you even have cover for tyres, glass repair and if you accidently put the wrong fuel in the vehicle.
 

Are my personal belongings covered by the insurance?

No - you should have your own private travel insurance to cover loss or damage to personal belongings.
 

Is the GPS easy to use?

All Citroen and DS vehicles have an in-built, touch-screen, colour GPS. It should be pre-set to English, but if it isn't just ask the location to fix this before you drive off.

The GPS is very easy to use, once you get used to it. You will be shown how to use it on collection. We recommend you insert the post code in the CITY field to ensure you are taken to the correct area of a town/city - especially as there can be more than one street with the same name in a town/city.
 

I'm driving during the winter - do you provide winter tyres?

Click here for more information about driving over the winter months of November-March in particular.
 

Are toll roads easy to use?

Some countries have pay-as-you-go toll roads where you obtain a ticket when you enter, then insert the ticket when you exit and pay by cash or credit card.

Other countries require a 'vignette' (sticker) to use their motorways.

You are best to Google 'toll roads in Europe' and 'vignettes in Europe' so you know which method applies for each country you are planning to visit.
 

Can I take my vehicle on a ferry?

Yes you can. And when you are booking your ferry, if you are asked for a registration plate number, please insert 'rental car' as you will not know your registration plate number until you collect your vehicle.

If you book a ferry that absolutely must have a registration plate number, please contact us 2 weeks prior to your collection date and we will obtain it for you.
 

Where can I find road rules for driving in Europe?

Click here for more information.
 

If I return my vehicle early, can I get a refund for the unused days?

Please refer our Booking Conditions for our early return policy. In some cases you may only be able to obtain a refund through your personal travel insurance policy.