Your Citroen/DS insurance policy covers the following countries:
Andorra, Austria, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus (Greek part only), Czech Republic, Denmark, Estonia, Finland, France (Mainland, including Corsica), Germany, Gibraltar, Greece (excludes Islands), Hungary, Iceland, Ireland, Italy (including Sardinia and Sicily), Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia (FYROM), Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal (including Madeira and Azores), Romania, San Marino, Serbia (excludes Kosovo), Slovakia, Slovenia, Spain (including Balearic and Canary Islands), Sweden, Switzerland, United Kingdom* (England, Scotland, Wales and Northern Ireland), Vatican City.
* UK is subject to change pending final Brexit outcome
Insurance cover (with zero excess) covers the following:
Theft or attempted theft
Comprehensive insurance is one thing – but just as important, is access to Citroen’s 24/7 Assistance call centre with English speaking staff.
Citroen Assistance has a process you must follow and this is detailed in the Citroen Euro Pass Travel Book provided with your vehicle. Please read this book so you are well aware of the process, limits and conditions if something was to go wrong.
Citroen Assistance contact details
Phone: +33 (0)9 69 36 07 60 (an email address will be provided once a claim number has been assigned to you). Citroen Assistance is a 24/7 call centre and the same call centre used by a large number of big companies in Europe. If an English speaking person is not available when you call, you will be called back just as soon as one becomes available.
Note: this phone number is NOT toll-free so you should obtain a local SIM card or similar to ensure call costs are kept to a minimum, as they are not reimbursed.
IMPORTANT – PLEASE READ
Close liaison with Citroen Assistance is vital, to ensure they are aware of your itinerary. You are bound by the limits and processes detailed in the Citroen Euro Pass Travel Book and while some flexibility may be provided, it is almost impossible to avoid some sort of disruption to your travel plans.
If your vehicle cannot be repaired prior to the end of your lease, a replacement Citroen/DS may not be possible due to your location, lack of availability and/or the length of time it takes to arrange a replacement vehicle. A rental car is therefore the most common solution.
For whatever reason, if a rental car is required at any stage, the terms of rental will be different to that of your Citroen/DS. Please ensure you take care when signing rental car agreements, including age limits, fuel policy, where you can/cannot drive, insurance conditions, excess amount etc.
If a repair is reasonably minor, in some cases you may be asked to pay, then email receipts to Citroen Assistance or Citroen Customer Care for reimbursement. Please ensure your vehicle registration number and full name are on all receipts. Unauthorised repair costs will not be reimbursed.
Depending on the damage/diagnosis Citroen Assistance will arrange either accommodation or a rental car up to a limit of €915 until your Citroen/DS is repaired. Once it is repaired you must return your rental car and collect your Citroen/DS, normally within 24-48 hours of being notified.
Please take care as any misuse of a vehicle, whether intended or not (including damage to the clutch), is not covered by your vehicle insurance policy.
Travel insurance is highly recommended – especially if it covers items that our vehicle insurance policy excludes: personal belongings for instance.
At midnight on the last date detailed on your insurance document, your vehicle insurance policy expires. Click here for the procedure and cost to keep your Citroen for longer.